Contact La Lumiere with any questions or requests
A question about a light fixture, an order, or a lighting project? Our team is here to answer your questions and support you before and after your purchase.
You can contact us by email at contact@la-lumiere.shop (reply within 24 business hours) or use the form below.
Why contact our team?
Advice before purchase
Are you hesitating between several light fixtures or would you like to check that a model is suitable for your room?
Our team can help you compare the dimensions, appearance, light output, bulb type, and installation requirements before placing your order.
Technical questions and compatibility
Need clarification about a socket, dimmer, light source, IP rating, or installation?
We can help you check the main technical specifications of the light fixture concerned.
Order tracking
For any questions about an ongoing order, its dispatch, or its delivery, you can send us your order number so that our team can quickly locate your file.
Professional lighting project
Architects, interior designers, retailers, hotels, restaurants, offices, and other professionals can also contact us regarding their lighting needs, specific projects, or requests for lighting advice.
Read La Lumiere customer reviews
Before placing your order, you can read our customers’ feedback about our light fixtures, support, order tracking, and service quality.
Read La Lumiere customer reviews
Are you a professional?
La Lumiere supports professionals with their lighting and interior design projects: architects, interior designers, retailers, restaurants, hotels, offices, and businesses.
Our team can help you select the right light fixtures for your project, answer your technical questions, and assess your needs based on the constraints of the space.
Discover our support for professionals
Frequently asked questions before contacting us
How long does La Lumiere take to respond?
Our team processes requests as quickly as possible. To help us handle your request,
remember to include your order number if it concerns a purchase you have already made.
Can I ask for advice before placing an order?
Yes. You can contact us before your purchase for more information about a light fixture,
its dimensions, technical specifications, installation, or compatibility with your project.
How can I get information about an ongoing order?
Use the contact form and include your order number and the email address used when placing the order.
This enables our team to quickly identify your order and provide you with a precise response.
Does La Lumiere support professional projects?
Yes. We support professionals with their lighting needs and lighting projects,
whether for a retail store, restaurant, hotel, office, or another professional space.