Shipping policy
Effective as of 05/01/2022
LA LUMIERE ("we" and "our") is the operator of (https://la-lumiere.shop/) ("website"). By placing an order on this website, you agree to the terms below. These are provided to ensure both parties are aware of this arrangement and accept it to mutually protect and set expectations regarding our service.
1. General
Subject to stock availability. We strive to maintain accurate stock inventory on our website, but occasionally there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this case, we will deliver the available products and contact you to see if you prefer to wait for the restocking of the out-of-stock item, if you want to change the item, or if you prefer us to proceed with a refund.
2. Shipping Fees
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping fees will be collected at purchase.
This price will be the final shipping cost for the customer.
3. Returns
3.1 Return Due to Change of Mind
LA LUMIERE gladly accepts returns due to change of mind, provided the return request reaches us within 14 days of receiving the item and the item is returned in its original packaging, unused, and in resalable condition.
Return shipping costs will be borne by the customer, who must arrange their own transportation.
Once returns are received and accepted, refunds will be converted into store credit for a future purchase or credited directly to the credit card used at purchase. We will inform you of this procedure by email.
(LA LUMIERE) will refund the value of the returned goods and the value of the initial shipping fees.
3.2 Warranty Returns
LA LUMIERE will honor any valid warranty claim, provided the claim is submitted within 2 years of receiving the items.
Customers must pay return shipping fees in advance, but we will reimburse you if the warranty claim is accepted.
Upon receipt of items for a warranty claim, you can expect LA LUMIERE to process your warranty claim within 7 days.
Once the warranty claim is confirmed, a replacement item will be sent to you (if stock is available), or a refund if applicable.
4. Delivery conditions
4.1 Domestic transit time
Generally, domestic shipments are in transit for 2 to 7 business days.
4.2 International transit time
Generally, orders shipped from/to abroad are in transit for 4 to 22 days. This time varies greatly depending on the carrier chosen.
4.3 Shipping time
4.4 Delivery address change
4.5 PO box shipping
LA LUMIERE ships to PO box addresses using only postal services. We are not able to offer delivery services to these locations.
4.6 Shipping to military addresses
We are able to ship to military addresses using USPS. We are not able to offer this service using postal services.
4.7 Out of stock items
If an item is out of stock, we immediately ship the items in stock and send the other items as soon as they are back in stock.
4.8 Delivery time exceeded
If the delivery time has exceeded the expected period, please contact us so that we can conduct an investigation.
4.9 Delivery failure due to customer fault
In case of delivery failure due to a cause attributable to the customer (incorrect or incomplete delivery address, repeated absence during delivery attempts, unjustified refusal to receive, inaccessible location, unreachable recipient, etc.), the package may be returned to the sender by the carrier.
In such a case, it is expressly agreed that the initial delivery fees will remain the responsibility of the customer and cannot be refunded. A reshipment may be offered, subject to prior payment of new shipping fees. Delivery failure cannot in any case be considered a right of withdrawal or return, and only a reshipment of the products may be considered subject to payment of shipping costs.
5. Tracking Notifications
Upon shipment, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates provided by the shipping provider.
6. Packages Damaged During Transport
We recommend carefully checking the condition of your package upon delivery. Any visible anomalies (damaged product, opened package, missing item, etc.) must be noted on the delivery receipt or reported in writing by email within a maximum of 7 calendar days after receipt, in accordance with article L.133-3 of the Commercial Code. After this period, no claims for transport-related damage will be accepted. This clause does not limit your rights regarding legal warranty of conformity or hidden defects, which remain fully applicable.
7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of goods as displayed on the website.
7.2 Import Duties and Taxes
Import duties and taxes for international shipments will be prepaid, with no additional fees to be paid by the customer upon arrival in the destination country.
8. Cancellations
If you change your mind before your order is shipped or manufactured, we can accept cancellations at any time before the order is shipped or in production. If an order has already been shipped or is in production, please refer to our refund policy.
9. Insurance
Packages are insured against loss and damage up to the value indicated by the carrier.
9.1 Procedure for damaged packages during transport
We will proceed with a refund or replacement as soon as the carrier has completed their investigation of the claim.
9.2 Process for packages lost in transit
We will proceed with a refund or replacement as soon as the carrier has conducted an investigation and considered the package lost.
10. Customer Service
For any questions regarding customer service, please email us at contact@la-lumiere.shop.