General terms of sale

Effective as of 05/01/2022

Customs duties or other local taxes or import duties or state taxes may be applicable. They will be the responsibility of the Customer alone.

ARTICLE 2 - Price

Products are supplied at the current prices listed on the site. la-lumiere.shop, upon order registration by the Seller.
Prices are expressed in Euros, excluding and including tax.
The prices take into account any discounts that may be granted by the Seller on the site. la-lumiere.shop. 

These prices are firm and not subject to revision during their validity period, but the Seller reserves the right to modify prices at any time outside the validity period.

Prices do not include handling, shipping, transport, and delivery fees, which are charged additionally, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total purchase amount, including these fees.

An invoice is issued by the Seller and given to the Customer upon request at the email address contact@la-lumiere.shop. 

ARTICLE 3 – Orders

It is the Customer's responsibility to select on the site la-lumiere.shop the Products they wish to order, under the following conditions:
The customer chooses a product which they put in their cart, a product they can delete or modify before validating their order and accepting these general terms and conditions of sale. They will then enter their details or log into their space and choose the delivery method. After validating the information, the order will be considered final and will require payment from the customer according to the provided terms.

Product offers are valid as long as they are visible on the site, within the limits of available stock.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and immediately report any errors.

Any order placed on the site la-lumiere.shop constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer for the following reasons: stock issues, suspicion of fraud, payment problems.

The Customer can track the progress of their order on the site.

Any cancellation of the order by the Customer after acceptance by the Seller will only be possible within 2 days at the latest after acceptance of the order by the Seller and as long as the shipment has not taken place (regardless of the provisions relating to the application or not of the legal right of withdrawal).

ARTICLE 3 Bis - Customer Area - Account

To place an order, the Customer is invited to create an account (personal space).
To do so, they must register by filling out the form offered at the time of their order and agree to provide sincere and accurate information regarding their identity and contact details, including their email address.
The Customer is responsible for updating the information provided. They are informed that they can modify it by logging into their account.
To access their personal space and order history, the Client must log in using their username and password, which will be provided after registration and are strictly personal. The Client is prohibited from disclosing them. Otherwise, they will be solely responsible for any use made of them.
The Client may also request to unsubscribe by going to the dedicated page in their personal space or by sending an email to: contact@la-lumiere.shop. This will take effect within a reasonable time.

In case of non-compliance with the general terms and conditions of sale and/or use, the site la-lumiere.shop may suspend or even close a client’s account after a formal notice sent electronically remains without effect.
Any account deletion, regardless of the reason, results in the complete removal of all the Client’s personal information.

Any event due to force majeure causing a malfunction of the site or server, and subject to any interruption or modification during maintenance, does not engage the Seller’s liability.
Creating an account implies acceptance of these general terms and conditions of sale.

ARTICLE 4 - Payment Terms

The price is paid via secure payment methods, under the following conditions:

payment by credit card

The price is payable in full by the Client on the day the order is placed.

However, the Client may, when this option is indicated on the site la-lumiere.shop, pay according to the following terms and schedule:
3, 4, or 5 equal installments.

In this case, in the event of late payment and payment of the amounts due by the Client beyond the deadlines set above, and after the payment date indicated on the invoice sent to the Client, late payment penalties calculated at the legal rate applicable to the total price including tax on the acquisition price stated on said invoice will be automatically and fully due to the Seller, without any formality or prior notice.

Late payment will result in the immediate demand for the full amount owed by the Client, without prejudice to any other action the Seller may be entitled to take against the Client in this regard.

Furthermore, the Seller reserves the right, in case of non-compliance with the payment terms stated above, to suspend or cancel the delivery of ongoing orders placed by the Client.

Payment data is exchanged in encrypted mode thanks to the protocol defined by the approved payment service provider involved in the bank transactions carried out on the site. la-lumiere.shop. 

Payments made by the Customer will only be considered final after effective receipt by the Seller of the amounts due.
The Seller will not be required to deliver the Products ordered by the Customer if the Customer does not pay the full price under the conditions indicated above.

ARTICLE 5 - Deliveries

The Products ordered by the Customer will be delivered in mainland France or in the following area(s):
European Union.

Deliveries take place within 15 days to the address indicated by the Customer when placing the order on the site.
Delivery consists of transferring to the Customer physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the ordered Products will be delivered in a single shipment.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the above-mentioned deadlines.

If the ordered Products have not been delivered within 20 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be canceled at the Customer's written request under the conditions provided in articles L 216-2, L 216-3, and L241-4 of the Consumer Code. The amounts paid by the Customer will then be refunded no later than fourteen days following the contract termination date. 

In case of a specific request from the Customer regarding the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the related costs will be subject to a specific additional charge, based on a quote previously accepted in writing by the Customer.
The Customer is required to check the condition of the delivered products. They have a maximum period of 7 days to report to the Seller any problem, damage, or non-delivery from the delivery date in order to make claims by email or phone, accompanied by all relevant supporting documents (especially photos). After this period and if these formalities have not been respected, the Products will be deemed compliant and free of any apparent defect, and no claim will be validly accepted by the Seller. 

The Seller will refund or replace as soon as possible and at their expense, the delivered Products whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 and following of the Consumer Code and those provided in these T&Cs.

The transfer of risk of loss and deterioration related thereto will only occur when the Customer physically takes possession of the Products. The Products therefore travel at the Seller’s risk unless the Customer has chosen the carrier themselves. In this case, the risks transfer at the moment the goods are handed over to the carrier.

ARTICLE 6 - Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the delivery date of said Products.

ARTICLE 7 - Right of withdrawal

According to the terms of article L221-18 of the Consumer Code «
For contracts providing for regular delivery of goods over a defined period, the period starts from the receipt of the first good.
The right of withdrawal can be exercised online, using the attached withdrawal form also available on the site or by any other clear statement expressing the wish to withdraw, including by postal mail addressed to the Seller at the postal or email address (contact@la-lumiere.shop) indicated in ARTICLE 1 of the T&Cs.
Returns must be made in their original condition, unused and complete (packaging, accessories, instructions...) allowing their resale as new.
Damaged, soiled, or incomplete Products will not be accepted for return.
Return costs remain the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 14 days from the receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.

Exercise my right of withdrawal

ARTICLE 8 - Seller's Liability - Warranties

The Products supplied by the Seller benefit from: the legal warranty of conformity, for defective, damaged, or incorrect Products, and the legal warranty against hidden defects arising from a material, design, or manufacturing defect affecting the delivered products and rendering them unfit for use,

Provisions relating to legal warranties Article L217-4 of the Consumer Code

“The seller is required to deliver goods that conform to the contract and is liable for any non-conformity defects existing at the time of delivery. The seller is also responsible for non-conformity defects resulting from packaging, assembly instructions, or installation when these are the seller’s contractual responsibility or have been carried out under their supervision.”
Article L217-5 of the Consumer Code
“The goods conform to the contract if:
1° They are suitable for the usual use expected of similar goods and, where applicable:
- they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- they have the qualities that a buyer can legitimately expect based on public statements made by the seller, the producer, or their representative, notably in advertising or labeling;
2° Or if they have the characteristics mutually agreed upon by the parties or are suitable for any special use sought by the buyer, made known to the seller and accepted by the latter.”
Article L217-12 of the Consumer Code
“The action resulting from non-conformity defects is subject to a two-year limitation period from the delivery of the goods.”
Article 1641 of the Civil Code.
“The seller is liable for hidden defects of the sold item that make it unfit for the intended use or that so diminish its use that the buyer would not have purchased it or would have paid a lower price if they had known about them.”
Article 1648, first paragraph of the Civil Code
“The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.”
Article L217-16 of the Consumer Code.
“When the buyer requests the seller, during the commercial warranty granted at the time of acquisition or repair of a movable good, to restore it under warranty, any immobilization period of at least seven days is added to the remaining warranty period. This period starts from the buyer’s request for intervention or from the availability of the item for repair if this availability is after the intervention request.”
To assert their rights, the Customer must inform the Seller in writing (email or letter) of the non-conformity of the Products or the existence of hidden defects from the time of their discovery.
The Seller will refund, replace, or repair Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed based on the invoiced rate, and return costs will be reimbursed upon presentation of receipts.
Refunds, replacements, or repairs of Products deemed non-compliant or defective will be carried out as soon as possible and no later than 730 days following the Seller’s acknowledgment of the non-conformity defect or hidden defect. This refund may be made by bank transfer or check.
The Seller’s liability cannot be engaged in the following cases: failure to comply with the legislation of the country where the products are delivered, which the Customer must verify; misuse; use for professional purposes; negligence or lack of maintenance by the Customer; normal wear and tear of the Product; accident; or force majeure. The photographs and graphics presented on the site have no contractual value and do not engage the Seller’s liability. The Seller’s warranty is, in any case, limited to the replacement or refund of non-compliant or defective Products.

The Seller implements organizational, technical, software, and physical measures in digital security to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of transmission or storage of information on the Internet.

9.7 Implementation of Customers' and users' rights

In accordance with the regulations applicable to personal data, Customers and users of the site la-lumiere.shop has the following rights:

They may update or delete their data as follows:

by contacting us via the following email address: contact@la-lumiere.shop. 

• They may delete their account by writing to the email address indicated in Article 9.3 "

  Data Controller"

• They may exercise their right of access to know the personal data concerning them

  by writing to the address indicated in Article 9.3 "Data Controller"

• If the personal data held by the Seller is inaccurate, they may

  request the update of information by writing to the address indicated in

  Article 9.3 "Data Controller"

• They may request the deletion of their personal data, in accordance with

  under applicable data protection laws by writing to the address indicated in

  Article 9.3 "Data Controller"

• They may also request the portability of the data held by the Seller to another

  other service provider

• Finally, they may object to the processing of their data by the Seller

  These rights, as long as they do not conflict with the purpose of the processing, may be exercised by sending a request by mail or email to the Data Controller whose contact details are provided above.
  The data controller must respond within a maximum of one month. If the Customer's request is denied, the refusal must be justified.

  The Customer is informed that in case of refusal, they may file a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or take legal action.
  The Customer may be invited to check a box indicating their consent to receive informational and promotional emails from the Seller. They will always have the option to withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
  

  ARTICLE 10 - Intellectual Property 

  Site content la-lumiere.shop is the property of the Seller and its partners and is protected by French and international intellectual property laws.
  Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offense.

ARTICLE 11 - Applicable Law - Language

These GTC and the resulting transactions are governed by and subject to French law.
These GTC are written in French. In case they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.

ARTICLE 12 - Disputes

For any complaint, please contact customer service at the postal or email address of the Seller indicated in ARTICLE 1 of these GTC.
The Customer is informed that they can, in any case, resort to conventional mediation, with existing sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example) in case of dispute.

In this case, the designated mediator is
Business Mediator
98-102 rue de Richelieu Paris 75002
https://www.mieist.finances.gouv.fr/
Email: mediateur.des-entreprises@finances.gouv.fr.
The Customer is also informed that they can use the Online Dispute Resolution platform (ODR): https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes arising from purchase and sale transactions concluded under these GTC and which have not been amicably resolved between the seller or through mediation will be submitted to the competent courts under common law conditions.

ANNEX I Withdrawal Form

Date ______________________

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on la-lumiere.shop except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.
To the attention of SAS, (MC&MC) LA LUMIERE

60 Rue François 1er, 75008 PARIS
I hereby notify the withdrawal from the contract concerning the item below: - Order dated (indicate the date)
- Order Number: ...........................................................
- Customer Name: ...........................................................................
- Customer Address: .......................................................................

Customer Signature (only if this form is notified on paper)

General Terms and Conditions of Sale (GTC) – Professional Account

1. Subject

These General Terms and Conditions of Sale (GTC) define the terms and conditions applicable to the sale of lighting fixtures and other products offered by LA LUMIERE to professionals (architects, design offices, electricians, etc.) within the framework of development projects.

2. Company identification

Company name: LA LUMIERE
Head office: 60 Rue François 1er 75008 PARIS
SIRET: 919200956
Email: contact@la-lumiere.shop
Phone: 09 78 46 72 26

3. Conditions for opening a professional account

Opening a professional account is subject to approval by LA LUMIERE, after receiving the necessary information via the dedicated form.
Professionals benefit from a discount starting at 10% on the prices displayed on the site for eligible products. These discounts increase progressively based on order volume and selected brands.

4. Prices and payment conditions

💰 Cash payment mandatory:
- Payment of 100% of the order amount is required before any shipment.
- Payment is made by credit card, bank transfer, or any other payment method accepted and/or indicated on the invoice by LA LUMIERE.

📅 30-day payment under conditions:
- Deferred payment at 30 days may be granted only upon written approval of both parties, after review of the customer's financial file.
- In case of agreement, a contractual commitment will be signed by the customer.

🚨 Late penalties:
- In case of late payment, late penalties are applied automatically, without prior reminder.
- In accordance with Article L441-10 of the Commercial Code, these penalties amount to 10 points above the European Central Bank (ECB) base rate.
- A flat fee of €40 for collection costs will also be applied.

5. Delivery times and conditions

Delivery times are indicative and depend on product availability.
LA LUMIERE will inform the customer of any possible delay.
No shipment will be made until full payment has been received.
If delivery address information is missing, the order will be put on hold.

6. Receipt of products

The customer must check the products upon receipt.
Any anomaly (missing or damaged product) must be reported within 48 business hours.
Claims must be accompanied by photographic evidence.

7. Warranty

Our products are covered by the legal warranty against hidden defects.
A manufacturer’s warranty applies, ranging from 2 to 12 years depending on the brands.
Any warranty claim must be made to LA LUMIERE.

8. Return and withdrawal conditions (professional clients)

Returns are accepted only after prior written agreement from us.
Products must be returned in their original packaging, complete, unused, and in perfect resale condition.
Return costs are the client’s responsibility, except in case of proven non-compliance.

Products made to measure, customized, or specifically ordered at the client’s request cannot be returned, exchanged, or refunded.

Professional clients do not benefit from the right of withdrawal.

9. Installation of luminaires – Limitation of liability

LA LUMIERE is not responsible for the installation of the luminaires.
This must be carried out by qualified professionals under the client’s responsibility.
Any damage resulting from incorrect installation is excluded from any warranty.

10. Liability

LA LUMIERE is not responsible for non-compliant use of the products.
LA LUMIERE’s liability is limited to the amount of the concerned order.

11. Force majeure

In case of force majeure (strike, pandemic, natural disaster), LA LUMIERE cannot be held responsible for delays or impossibilities of delivery.

12. Refusal of collaboration

🚨 LA LUMIERE reserves the right to refuse any order or collaboration with a client in the following cases:
- Recurring payment delays.
- Unresolved commercial dispute.
- Requests incompatible with the company’s values or commitments.

13. Intellectual property

All elements of the site (texts, images, logos, documents, etc.) are the exclusive property of LA LUMIERE.
Any unauthorized use is strictly prohibited.

14. Confidentiality and personal data

The data collected is used solely within the scope of the commercial relationship.
LA LUMIERE commits to respecting the GDPR and not sharing this data with third parties without consent.

15. Applicable law and competent jurisdiction

These GTC are governed by French law.
In case of dispute, the parties will strive to find an amicable solution.
Failing that, the dispute will be brought before the competent courts within the jurisdiction of LA LUMIERE's registered office.